Responsible Gambling
At 1Red Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We encourage all players to understand their choices, set sensible limits and ask for help whenever gambling stops being fun.
Gamble for entertainment
Only gamble with money you can afford to lose. Gambling outcomes are based on chance, and there is no guaranteed strategy or system that can ensure a win. Never use money intended for rent, bills, food, loan repayments or other essential expenses. Do not chase losses by increasing your stakes or continuing to play after you have reached your budget.
Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost. Take regular breaks, avoid gambling when you are upset or under the influence of alcohol or drugs, and keep gambling separate from your everyday financial commitments.
Set limits and stay in control
Planning your gambling in advance can help you remain in control. Depending on the account features available to you, you may be able to request deposit, wagering, loss or time limits. Contact customer support if you would like information about available controls or need help applying a restriction to your account.
- Set a budget before playing and do not exceed it.
- Choose a time limit and stop when that time ends.
- Keep records of your deposits and withdrawals.
- Do not borrow money or sell possessions to gamble.
- Do not try to recover losses by placing larger or more frequent bets.
- Take a break if gambling is affecting your mood, sleep, relationships or finances.
Recognise the warning signs
Gambling may be becoming a problem if you often think about gambling, hide your activity from others, feel restless when you try to stop, gamble with increasing amounts, or return to win back money you have lost. Other warning signs include missing work or social commitments, experiencing financial stress, borrowing to gamble, or feeling anxious, guilty or distressed after playing.
If any of these signs apply to you, stop gambling and seek support. Speaking with someone early can make it easier to regain control. You can also ask a trusted family member or friend to help you follow your limits.
Taking a break or closing your account
You can contact 1Red Casino customer support to request a temporary break, account restriction or account closure, subject to the applicable account process and terms. If you request self-exclusion, do not open another account or attempt to bypass the restriction. We may take reasonable steps to help protect the integrity of an exclusion request.
If you believe someone else may be using your account, contact support immediately and change your password. Players must not allow another person to access or use their account.
Support in Australia
Free and confidential help is available across Australia. You can contact the Gambling Helpline on 1800 858 858, or visit Gambling Help Online to find information, counselling and support options. State and territory services may also provide local assistance. If gambling is contributing to immediate emotional distress or you are concerned about your safety, contact Lifeline on 13 11 14 or call 000 in an emergency.
1Red Casino supports responsible gambling and may ask for information needed to verify your identity, age or account activity. Gambling services are intended for adults only. Please check the laws and availability of gambling services that apply in your Australian state or territory before using any service.